ARE RODERER ITEMS COVERED BY A WARRANTY?
Yes, all Roderer items are covered against manufacturing fault for a period of 2 years from the date of purchase. For the warranty to be valid, the Authenticity Certificate Card, delivered with each item, must be presented.
HOW MUCH WILL IT COST TO SHIP MY ORDER?
Roderer offers Complimentary Express International Shipping on orders of $99 or more.
For orders below $99, the delivery costs are as follows:
- UAE: FREE
- ASIA: $18
- AFRICA: $25
- EUROPE: $18
- MIDDLE-EAST: $8
- NORTH AMERICA: $22
- CENTRAL AMERICA: $28
- SOUTH AMERICA: $28
- OCEANIA: $20
Delivery time is 2-5 working days to most countries.
Roderer takes no responsibility for any additional fees (including duties, taxes, customs fees or other charges) levied by the destination country.
HOW LONG WILL MY ORDER TAKE TO SHIP?
We aim to dispatch all orders within two business days of receiving full payment.
In the rare event of a delay in dispatching your order, we will notify you as soon as possible.
We will email you a tracking number once your order has been dispatched.
DO YOU SHIP INTERNATIONALLY?
Yes, Roderer ships globally. Please see above for information on shipping costs and times.
However, www.roderer.info will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
CAN I REQUEST A REFUND OR AN EXCHANGE?
We will happily exchange or refund items purchased from our online store, providing the item is unworn and still in its original condition and packaging with labels attached.
Please see Return & Exchange section here.
Please download Returns Form here.
Shipping costs (including duties, taxes, customs fees levied by your country) are non-refundable.
WHO PAYS RETURN CHARGES?
Unless we’ve made a mistake, all charges related to returns and exchanges are to be paid by the customer. This includes any taxes or duties levied by your country.
WHERE ARE RODERER PRODUCTS DESIGNED?
RODERER products are designed in our headquarters in Dubai, UAE.
WHERE ARE RODERER PRODUCTS MADE?
At RODERER, we are committed to working with the most talented people we can find around the world, no matter which country they come from. Currently, makers in Italy and China offer the best balance between quality workmanship and value.
DO YOU OFFER GIFT WRAPPING?
All Roderer items will arrive beautifully packaged and ready for gifting.
Our luxury items will be delivered in an elegant box, carefully wrapped.
If you require us to include a completed gift card, please request this when checking out.
WHAT IF MY ORDER ARRIVES FAULTY OR DAMAGED?
We carefully check all items before shipping. In the unlikely event that an item arrives faulty or damaged, please email email@example.com immediately so we can promptly address the issue. All issues must be reported within seven (7) days of receiving your purchase.
Please note that our items are delicate and must be treated with care. Items that are damaged as a result of wear and tear or incorrect use are not considered to be faulty.
HOW SHOULD I CARE FOR MY RODERER PIECE?
Every Roderer product is authentic and has been manufactured and tested to meet the Roderer standard of quality. Each item is crafted from luxurious leathers and benefit from a 2 years warranty.
Please contact us by email if you have any questions about caring for your item firstname.lastname@example.org
WHICH PAYMENT GATEWAY DO YOU USE?
Roderer payments are processed through Payfort.